Transform Your Scouting Council

I came on board with our Council very suddenly when one of our employees had to go out unexpectedly for a health issue. I had no prior knowledge of the Black Pug software other than having used it as an end user to register for events. When I reached out to support for help figuring out how to use the software, Julie was simply incredible. Her response was lightning fast and the webinar she held with me was thorough, easy to understand, and helped me understand the inner workings of the program so that I could do my job much more effectively. In the course of that training, I actually learned more information about the program that we have since implemented which will make our lives so much easier next year as we fill out our paperwork for our national organization. I like the ability to put notes in the various sections of the software that allow us to capture details about events and reservations that will help us in our continuous quality improvement efforts to give excellent customer service to our members. I particularly like that as we become more heavily involved in using the system, we’ll also be better able to tell the unique story of our camp property so that people can see the true beauty of each asset they’re making reservations for. Like Ken said in his response to you, the customer service experience with Black Pug is phenomenal. I would 14/10 wholeheartedly recommend them to anyone considering adopting the platform

I just have to tell you how much I LOVE Black Pug and the amount of time it saves me from prior years. I used it this past year for two NYLT sessions. The amount of time it saved me and the quality of work I was able to provide has been incomparable. Now, I'm doing University of Scouting and I used to have to manually track over 150 classes. I hated it. If classes closed over the weekend then I would have to call people who registered after the cut off and then find new classes, etc. I spent so much time trying to figure that all out. I just went in and pulled up Class Attendee Counts and all the information I need is right there! I already know what classes are closed, close to closing etc.. I just emailed that list to the U of S chancellor and now he has the info. If you ever have someone who is interested in this program and wants to speak with someone who uses it PLEASE give them my email and I will gladly speak with them. My volunteers so far are loving what I'm able to do for them.

Black Pug customer service is second to none! Support representatives are always helpful and know the answers to questions immediately. Sometimes they even answer questions that you didn’t realize that you had! A personal note, I have adopted management of a customer support organization as a part of my “real world” job and have used Black Pug’s support as an example of how we should strive to deliver world class customer service! Black Pug’s software has helped Suwannee River Area Council accelerate our event operations in ways that we had no idea that it would. It’s made everything from event promotion to our customer experience through event closeout much easier than we ever expected. We could not imagine returning to a world where we weren’t using Black Pug!