Transform Your Scouting Council

Black Pug is the only provider that I would recommend for a council to use to manage event and facility reservations. They are the complete package, amazing customer service, great customization options, accounting that makes sense and access customization to allow backend accessibility to all that need it. With other solutions there was always feedback from volunteers about user experience, with Black Pug, that feedback has dropped significantly. I have worked with different services for event registration and facility reservations for councils and Black Pug is the only service I would use. The Black Pug team is responsive to our needs. Through the use of a forum, questions and answers are shared. I have never felt like I was stuck without an answer. Black Pug has a product roadmap and at times a feature request is identified as being on the roadmap and might take some time to implement. The team is always open to listening to requests and will implement them when possible. Bugs are addressed quickly. The team will go the extra mile to fix an error, even if it was a user error. Key areas that separate Black Pug from other solutions is ease of campership awarding, membership validation process, bountiful customization options for events, and a parent portal that allows a unit to give access to parents to pay and signup for merit badges for camp. Black Pug easily uploads into the PeopleSoft. As long as the system is set up correctly on the council end, the system works well. Black Pug recognizes that when a credit is created that the credit use is accounted for correctly. It’s a simple concept but other solutions lack in this area. Black Pug shines above the rest for accounting.

I've used Black Pug Software in 3 different councils in my 10 year career in the Scouting program. I highly recommend them. Their customer service is amazing, as is their ability to implement new features or fix any issues I have usually in 24 to 48 hours. It's a big promise and may not happen all the time, but on something really important they make sure to fix anything I need fixed. The main thing I like about Black Pug Software is it allows me to continue focusing on outdoor adventures and less on administration. Our program team can focus on keeping Scouts outside and leaders happy, and less on paperwork and accounting. Join the Black Pug team!

All the members of the Black Pug team strive to better serve the Scouting Community. When posting in the forums about a question, bug, request or just throwing out an idea, all the members of their team jump in no matter the department. Anytime a member of our staff or a volunteer has reached out to the Black Pug team about a bug or a request they have responded within a day. Even with some of the more challenging/off the wall requests they have not only made it happen but is a short turn around. The software is really designed with Scouting in mind. Unlike other softwares, Black Pug was built and designed by Scouters for Scouters. Unlike other systems we have used in the past, Black Pug gives us the ability to provide volunteers access to all aspects of the software allowing us to empower event chairs to really manage their events.