Transform Your Scouting Council

Black Pug customer service is second to none! Support representatives are always helpful and know the answers to questions immediately. Sometimes they even answer questions that you didn’t realize that you had! A personal note, I have adopted management of a customer support organization as a part of my “real world” job and have used Black Pug’s support as an example of how we should strive to deliver world class customer service! Black Pug’s software has helped Suwannee River Area Council accelerate our event operations in ways that we had no idea that it would. It’s made everything from event promotion to our customer experience through event closeout much easier than we ever expected. We could not imagine returning to a world where we weren’t using Black Pug!

Steve and his team are fantastic. They are responsive to our needs, always available, and take our recommendations seriously. Their software is designed to meet the needs of the local council, and is very user friendly.

All the members of the Black Pug team strive to better serve the Scouting Community. When posting in the forums about a question, bug, request or just throwing out an idea, all the members of their team jump in no matter the department. Anytime a member of our staff or a volunteer has reached out to the Black Pug team about a bug or a request they have responded within a day. Even with some of the more challenging/off the wall requests they have not only made it happen but is a short turn around. The software is really designed with Scouting in mind. Unlike other softwares, Black Pug was built and designed by Scouters for Scouters. Unlike other systems we have used in the past, Black Pug gives us the ability to provide volunteers access to all aspects of the software allowing us to empower event chairs to really manage their events.